DevOpsDays MSP day 2 getting started with Jeff Sussna!

Thank you DevOpsDays MSP for opportunity to sponsor a great event!

The primary objective of development teams is to create new services and applications.

The primary objective of tech operations is to insure 24x7 operations, which all change threatens.

Any tech organization that doesn’t acknowledge, embrace and empathize around these two facts has a broken culture.

Agree with this @beerops.

There are places where developers are not on call? Technology is on the hook, not just one part.

Yikes. That’s a lot of red.

“There is no root cause.” - Ian Malpass

“Root cause” dismisses the inherit complexity in large systems.

I prefer the term “incident report” over “root cause analysis” because oftentimes there is no root cause.