• DevOpsDays MSP day 2 getting started with Jeff Sussna!
    Conference session in a tiered auditorium with a presenter at a podium and a projected yellow slide reading Protip: promises aren't always kept.
  • Thank you DevOpsDays MSP for opportunity to sponsor a great event!
  • The primary objective of development teams is to create new services and applications.
  • The primary objective of tech operations is to insure 24x7 operations, which all change threatens.
  • Any tech organization that doesn’t acknowledge, embrace and empathize around these two facts has a broken culture.
  • Agree with this @beerops.
    Presenter stands at a podium in a tiered lecture hall showing a slide titled Doing It Wrong with three silos labeled DEV, DevOps, and OPS.
  • There are places where developers are not on call? Technology is on the hook, not just one part.
  • Yikes. That’s a lot of red.
    Presenter stands at a podium in a tiered lecture hall as attendees with laptops watch a projected screen showing a data table with many red rows.
  • “There is no root cause.” - Ian Malpass
  • “Root cause” dismisses the inherit complexity in large systems.
  • I prefer the term “incident report” over “root cause analysis” because oftentimes there is no root cause.