I’ve had the ScanSnap iX500 for years and the scanner is…

I’ve had the ScanSnap iX500 for years and the scanner is great but the software gets worse by the day. The “Scan to the Cloud” feature fails silently! You can be scanning away thinking it’s all going to my Box account to retrieve later, but in reality the scans are going nowhere, no error message, and no file to recover!