Three Kinds of Listening

I loved the framing of these three kinds of listening from Carolyn Coughlin “Become a Better Listener” in episode 157 of the Knowledge Project Podcast.

Listening to Win: Let me make the problem go away, by telling you don’t have a problem.

Listening to Learn: Getting underneath what is being said and reflecting back to the person.

Listening to Fix: Let me take your problem and solve it for you.