June 27, 2011

AT&T: Stop Reminding Me You’re Expensive

Okay, these monthly text messages from AT&T; drive me crazy.

Let me inventory all the ways these are annoying:

  • They seem to come at the worse times. I was having a busy day at work and got this interruption. Thought it was something important. It was a text message after all. But, no, it was a billing notice.
  • No human intelligence has been encoded into the scheduling of these. Can you believe I got one of these on Christmas Day? Yeah, Merry Christmas to you too!
  • The language is arcane. Get rid of the cruft and make the wording something that seems natural.

Okay, that’s enough. I just needed to say that.


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